Merchants only process missing order claims within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit a missing order claim promptly.
No rebates for orders using exclusive personalized discount codes, expired prescriptions, or prescription orders where a prescription was never provided.
Orders paid with gift cards or using unauthorized promo codes may not be eligible for rebates.
Orders determined by the merchant as reseller/daigou/agent/distributor orders are not eligible for rebates.
If there is order cancellation, return/exchange, or price difference refund compensation, regardless of whether it is successful or not, the order may not be eligible for rebates.