Merchants only process missing order claims within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit a missing order claim promptly.
No rebates for orders using exclusive personalized discount codes, expired prescriptions, or prescription orders where no prescription was ever provided.
Orders paid with gift cards or using unauthorized discount codes may not be eligible for rebates.
Orders determined by merchants as reseller/daigou/agent/distributor orders are not eligible for rebates.
If there is order cancellation, return/exchange, or price difference refund compensation, regardless of whether it is successful or not, the order may not be eligible for rebates.