Merchants only process missing order claims within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit a missing order claim promptly.
Orders paid with gift cards or using unauthorized promo codes may not be eligible for cashback.
Orders identified by merchants as reseller/purchasing agent/agency/distributor orders are not eligible for cashback.
If there is any order cancellation, return or exchange, or price difference compensation, regardless of whether it is successful or not, the order may not be eligible for cashback.