Merchants only process missing order claims within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit a missing order claim promptly.
Payments made with gift cards and use of unauthorized promo codes may not qualify for cashback.
Orders determined by the merchant as reseller/daigou/agent/distributor will not receive cashback.
If there is any order cancellation, return/exchange, or price difference compensation, regardless of whether it is successful or not, the order may not qualify for cashback.