Merchants only handle order loss feedback within 50 days after the order is placed. If the order is not tracked within 7 days after placement, please submit the order loss feedback promptly.
Orders paid with gift cards or using unauthorized coupon codes may not be eligible for cashback.
Orders identified by the merchant as reseller/drop-shipper/agent/distributor orders are not eligible for cashback.
Orders with cancellations, returns/exchanges, or price difference compensation actions, regardless of success, may not be eligible for cashback.