Merchants only process missing order inquiries within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit a missing order inquiry promptly.
Orders paid with gift cards or using unauthorized promo codes may not be eligible for cashback.
Orders identified by merchants as reseller/purchasing agent/agent/distributor orders are not eligible for cashback.
Orders placed on mobile devices may not be eligible for cashback.
If there is any order cancellation, return, exchange, or price difference compensation, regardless of whether it is successful or not, the order may not be eligible for cashback.