Merchants only process missing order claims within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit a missing order claim promptly.
Orders paid with gift cards or using unauthorized promo codes may not be eligible for cashback.
Orders identified by the merchant as reseller/daigou/agent/distributor orders are not eligible for cashback.
Orders placed on mobile devices may not be eligible for cashback.
If there is any order cancellation, return/exchange, or price difference compensation, regardless of whether it is successful or not, the order may not be eligible for cashback.