Merchants only handle missing order feedback within 50 days after the order is placed. If the order is not tracked within 7 days after placing the order, please submit missing order feedback promptly.
Orders paid with gift cards or using unauthorized promo codes may not be eligible for cashback.
Orders identified by merchants as reseller/daigou/agent/distributor transactions are not eligible for cashback.
Orders with cancellation, return/exchange, or price difference compensation actions, regardless of success, may not be eligible for cashback.